Contact Information

The efficiencies inherent in the Internet are the main reasons our prices are so low and how we can save our customers so much money.  Our preferred method of contact is whatever your favorite method of contact is! Use the phone (our phone number is on every page), use Live Chat (also on every page), fax, snail mail, you pick! We are here "live" during business hours: 9AM to 5PM ET Monday through Friday.

Contact Us By Phone: 800.527.3712 / 352.343.7533 
Fax: 352.343.6735 9am - 5pm ET M - F

Order Tracking: 
To expedite your request please include your 12-digit order number to request the status on your order. You can find this number in your order confirmation email, or shipping confirmation email. Check Order Status
Technical Support:
We offer live tech support from 9am - 5pm (ET) M - F (800.527.3712 / 352.343.7533). If you can't contact us during those hours please fill out as much information as possible in our Tech Support form (the more information we have about your problem, the faster we will be able to help you solve it!)
Unlisted Machines:
If your machine isn't listed in our Cross Reference pages please give us a call or use Live Chat (9am - 5pm ET/M - F). After hours, please visit our Unlisted Machine form. We aim to respond in under 30 minutes during the normal business week.
Deals and Coupons:
Want to be notified of our occasional deals, sales and coupons? Fill out the form to sign up!

Please fill out the information below
Email Address*
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(Your privacy is important to us. We will NEVER rent, sell, or share your information.)
 
Sales:
Get a Free Estimate of Savings for Your Business 

General Sales or Pre-Sales Info: (not for order tracking, tech support or for inquiries about unlisted machines - see above for those contact addresses)

Get a Free Estimate of Savings for Your Business General Sales or Pre-Sales Info: (not for order tracking, tech support or for inquiries about unlisted machines - see above for those contact addresses)

Email Sales
Webmaster:
Email us to report problems with web site, broken links, comments, suggestions, etc.
Survey:
Do you want to help us enhance the quality and service of our website? Please take a few minutes to fill in this confidential surveyto assist us.
Duane K. Siebert (aka, "John Galt" and "TheRefillMan") - President:
The "Buck Stops Here!" I highly value all constructive customer input. Compliments, complaints, suggestions, etc. are all welcome.Though I know it can be tempting to bypass the links above (designed to rapidly and expertly address 99.9% of the situations that need to be handled) and, instead, "Take it straight to the top...", please, if you are looking for first-line customer service or technical support, use the links shown above, first, as those emails go directly to the same people I will have to redirect your inquiries to if that is what your inquiry is about. If you have already gone to those links and are dissatisfied, still have questions, have comments or suggestions, then please feel free to send those comments directly back to those people you have already been working with and then copy me on the entire email thread if you feel your issue hasn't been handled to your satisfaction.  I'll work with the team to fix it!  [email protected]