We will be closing Friday, May 27th at 12pm ET and reopening Tuesday, May 31st at 9am in observance of Memorial Day

No Time Limit - No 'Fine Print' Guarantee

No Time Limit - No 'Fine Print' Guarantee

Our six-word guarantee means exactly what it says...  If for any reason, at any time, you are disappointed in your purchase, we don't deserve to keep your money(and will provide an immediate refund or replacement - the choice is always up to you).

Q: Why do we offer an iron-clad guarantee on such a simple "no-brainer" type of product?

A: Because we want you to feel just as confident about ordering and using our easy-to-use and inexpensive kits as we are that you will be thrilled with their performance and come back for more.

Two Simple Requests:

First, if you are refilling a toner cartridge, though our ReChargX toner refill kits are fantastic, they can't revitalize an obviously defective cartridge.

Our guarantee covers the performance of our products completely, but we cannot cover the failure of our product to perform miracles.

Just so there is no misunderstanding, here is exactly what we are referring to:  

If you retired your current cartridge because of spots, dots, lines, dark streaks or other defects on the printout, then the cartridge was already BROKEN/BAD and our ReChargX kits can't revive the dead and needs to be sent to the great toner cartridge "landfill in the sky" (toner cartridge heaven...)

But, if your cartridge simply ran out of toner and needs more "gas", you will see areas of the page where toner no longer appears, a vertical band increasing in lightness over time, getting wider over time if you continue to print as it runs out of the last remaining bits of toner, etc. our ReChargX toner refill kits will definitely work just peachy - GUARANTEED!

In the same vein, if you have refilled your cartridge several times and it is now printing repeating dots, spots, lines, etc. on the page, it has obviously "passed away".

"Toner is Stupid"

We like to say, "Toner is stupid".

That means toner doesn't isn't "smart enough" to know to print an annoying little dot several times down the page nor present a razor sharp line from the top to the bottom of the page, just to have fun at your expense.

If the toner is printing fine on 95% of the page, but there are print defects in specific areas, your cartridge has a problem.

We wish we could revive the dead (we'd probably be in a different business if we could).  But, we can't.

By the way, the good news is if after refilling and before it runs out of toner your cartridge "dies", you can "reclaim" the toner.

  • Put our "workstation protector sheet" (or other large sheet of paper/newspaper) on your desktop

  • Pull the plug from your cartridge and SLOWLY empty the toner onto the sheet of paper

  • SLOWLY/CAREFULLY pour the toner back into the bottle (assuming you still have it) or into a zippered plastic bag

  • When you need to use the toner in your next cartridge, cut one of the corners on the bag so it has about a 1/2" opening and put that tip into the hole in the next cartridge and refill it


Use Good Common Sense

We encourage people to use good common sense (uh-oh...)

If you spill a little toner on your table, on the cartridge, miss the hole when adding toner to your cartridge, refuse to read the instructions (which take us literally weeks to produce) and put the hole in the wrong spot, don't yell at us.

This doesn't happen very often, but, in today's world (where accepting responsibility is clearly a vanishing attribute) unfortunately you have to prepare for stuff like this.

I know this sounds embarrassingly obvious, but the thought came to me while at a gas station. 

A woman on her cell phone was not paying attention to what she was doing and dumped what looked (and sounded/smelled) like a good gallon of gas on the ground by not having the nozzle completely in the hole.

She finally say what was happening, wiggled the nozzle around (it finally went into the hole) and went back to pumping the gas and continued to talk on the cell phone.

I went inside to grab a "soda" (I am from the midwest and a Diet Coke "addict" but don't call it a "pop", it's a "soda" in our family) and she came inside complaining that she shouldn't have to pay for the gas that didn't end up in the tank.

Her "reasoning"?  It was station's fault for not having some sort of attachment on the hose to stop gas from coming out if someone "accidentally" misses the hole.

The best part (though not a surprise...) she was still yacking away on the phone while complaining!

(People never cease to amaze, do they?)


It's Not Rocket Science

As we point out many, many times, our ReChargX toner refill p
rocess is not "rocket science".

99% of the feedback we get (read our reviews, I'm not making these numbers up!) is that it is a very clean process.

In fact, just like the woman at the gas station, the only thing that can make the process messy is you!

  • Read the instructions thoroughly (a lot of people just look at the pictures)

  • Pay attention to what you are doing

  • Go slowly when adding the toner to your cartridge (it's not a "race" and you if do "race", you'll lose (toner!)

  • Check along the way to make certain you are indeed pouring the toner into the hole and not on your desk

You follow these four tips you should have no problem whatsoever (obvious, isn't it?).

In fact, just to cover any eventuality, we even include a special toner cleaning cloth should you accidentally spill a little toner. 

Again, if you do spill a little toner, simply wipe it up....


The Bottom Line

If your cartridge was working properly before it went "empty", then our products should do everything you expected them to do (make your cartridge work just like it did before it went empty).

If our products don't bring your "empty - not broken" cartridge back to proper performance, click on our LiveChat button (assuming it is during business hours), send us an email, give us a call, send us a fax, send us a Telex, send up smoke signals, release that carrier pigeon, and your money will be promptly and cheerfully refunded or your product replaced, the choice is yours.

You can always order with confidence - no sale is final until you are happy.  Period.