Have a Technical Question or Problem With One of Our Products?
(and is it between 8am - 5pm ET M - F and not a holiday?)
Then call us at: 352.343.7533 or 800.527.3712
(If you are unable to contact us during normal business hours or prefer email support, please use our tech-support ticketing system - click here)
There are only three things you need to know about our support:
1. We have a no-fine-print, no-time-limit guarantee. If we can't get you up and running, a refund or replacement is yours - period!
2. We are based in the USA and speak English (not perfectly, but it is our "native tongue"), answer our phones "live" (3 rings or fewer), we don't have any auto-attendant queues and we will never put you on "perma-hold" (if our tech support guys/gals are helping other customers, we will call you back - we really will!)
3. Our goal is to fix your problem as fast as possible. Please help us help you, by having your order details ready and your cartridge in front of you.
Our number one goal is to earn your business one ReChargX toner refill kit purchase at a time and either you are delighted with what you purchased or we don't deserve to keep your money!
And, if you aren't delighted with the service/support you receive from us, I
need to hear about it and welcome your input (the only request I make is that
you don't contact me first as that will possibly delay your support).
ReChargX® products are available for both toner-based and ink-based machines.
ReChargX Tool Kit, ReChargX Reset Chips, ReChargX Chip Resetters and EmptyX Cartridges
only available with toner purchase - quantities limited at our discretion.
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