Our Commitments to You
- We do not sell information to third parties.
- We do not and will not share your information to any outside parties who may wish to market their products to our customers.
- Customers do not have to take any action or instruct us to keep their information confidential.
This page describes the privacy practices for www.TonerRefillKits.com
- The categories of personally identifyable information
- What information is gathered/tracked
- How the information is used
- Who information is shared with
- How to make changes in your information
Effective Date: 3/15/2003
Last Revised: 7/9/2010
Personally Identifyable Information
Collection and Use
The categories of information are: transactional information, relational information and website usage or statistics. TonerRefillKits.com is the sole owner of the information collected
on this site. We will not sell, share, or rent this information
to others in ways different from what is disclosed in this
statement. TonerRefillKits.com collects information from our
users at several different points on our Website.
TonerRefillKits.com complies with state laws regarding privacy including the California Online Privacy Protection Act, effective July 1, 2004.
Forms for Ordering or Registrations
Our site's forms require customers to give us contact information
such as name, email address and customer information for ordering
and shipping our products. Purchases using credit cards require information to complete the transaction including credit card numbers, expiration dates, and other codes required by merchant clearing services. See "Privacy" below for more information.
Transactional or Relationship Messages
New customers who purchase products from us will receive e-mail
messages and a newsletter from us. Established customers
will occasionally receive information on products, special
promotions, and a newsletter. Messages are used communicate
information including but not limited to order status, confirmations,
shipping or tracking information, promotions, newsletters,
surveys, and other information to our customers. Customers
who wish to not receive communications from TonerRefillKits.com
can use our opt-out/unsubscribe links. The preferred method
of unsubscribing is to use the links in the communications.
You can also unsubscribe to any message by sending a note
to firstname.lastname@example.org with REMOVE in the subject
TonerRefillKits.com complies with the CAN-SPAM act of 2003,
effective January 1, 2004. TonerRefillKits respects the privacy
of individuals and businesses and does not condone or participate
in SPAM mailings. From time to time, TonerRefillKits.com may
send email messages to people who may be interested in our
products through the use of opt-in mailing lists. We only
use lists from vendors who certify that the list was obtained
from opt-in sources. Whenever possible, we will identify the
list where the opt-in name was obtained in the header of our
email message. If you believe that you have received such
a message in error, please follow the directions in the email
message to unsubscribe or remove yourself from the list. In any case, you can always send an email to email@example.com for changes.
Any voluntary feedback information provided is used TonerRefillKits.com
to understand and respond to our customer requirements, concerns,
and better enable us to meet their needs. This information
is never shared with anyone outside our company. From time
to time, we will ask customers and visitors to the site to
participate in voluntary surveys to help us further enhance
our service. These surveys are important to us but are entirely
Referral Programs / Forward to a Friend
If a customer elects to use our referral programs to inform
a friend about our products, we ask you to enter email addresses
of friends who may want to know about our products and services.
TonerRefillKits.com stores this information for the sole purpose
of sending email communications including a one-time email
inviting them to view our site and see the products we offer.
Occasionally, we will send information on products, special
offers, and a newsletter to referral email addresses. To unsubscribe,
follow the instructions in the email message.
We use industry-standard technology to keep your personal
information as secure as possible. Our Website takes precautions
to protect our customers' information. We use secure technology
and protection controls to safeguard your personal information.
When customers submit sensitive information via the website,
the information is protected both online and off-line.
When our order form asks customers to enter sensitive information
(such as credit card number), that information is encrypted
and is protected with industry-standard encryption SSL (secure socket
layer) software. While on a secure page, such
as our order form, the lock icon on the bottom of Web browsers
becomes locked to show the session is secure as opposed to
un-locked, or open. We use third-party verification services
for credit card authorization. TonerRefillKits.com does not
store any credit card information on our website but passes the
credit card information to our third-party clearning house
via SSL encryption. Your information is also used internally in our in-house systems
to allow us to charge your credit card when your order is shipped. We do get an authorization
from the merchant services when your order is placed and then when your order is shipped, we
"capture" the funds. This ensures that you won't be charged for anything unless we are shipping
that item to you.
We protect the confidentiality of Customer Information. TonerRefillKits.com
does not share or release customer information. TonerRefillKits.com
will never willfully disclose personal information about our
customers nor email addresses nor contact names to any outside
parties without receiving written permission or unless ordered
to do so by a court of law.
If you have any questions about the security at our website,
you can send an email to webmaster@TonerRefillKits.com.com.
We partner with other third parties to provide specific services
such as credit card clearning, site statistics or visitor tracking, newsletters, email notifications, and promotions or
our shopping cart services). When you utlilze these
services, we share names, or other contact information
(email address, organization) necessary for the third party
to provide these services. We only share information to complete the transaction or to complete a relational communication. These third parties are not allowed
to use personally identifiable information except for the
purpose of providing these services to us. Each third party
has security policies to protect confidential information.
How To Make Changes By Updating or Correcting Your Information
If a customer's information changes (such as your email address
or title), we will provide a way to update that
customer's information. TonerRefillKits.com customers may
contact: postmaster@TonerRefillKits.com with any changes.
Customers who no longer wish to receive online communications
or specific items from us may opt-out or unsubscribe from
receiving these communications. Each communication will have
a way to unsubscribe from that list. Please carefully follow
the instructions on the communication to ensure removal of
your name from our lists. If you encounter any difficulty,
please email us at: postmaster@TonerRefillKits.com.
to Other Sites
This web site may contain links to other sites. Please be
aware that TonerRefillKits.com is not responsible for the
privacy practices or security of such other sites. We encourage our customers
to be aware when they leave our site to read the privacy statements
of each and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by http://www.TonerRefillKits.com.
Website Usage: Cookies
A cookie is a piece of data stored on the user's hard drive
to save information (name, address, phone number, email address)
so you don't have to re-enter them each time you visit our
your optional account. If you have chosen to disable cookies,
you can still use our service, but you may be required to
fill in information each time you sign on.
Website Statistics: Log Files
We use IP addresses to analyze overall trends for our web
site(s), administer our sites, help diagnose problems with
our servers, track customer's movements, monitor and protect against fradulent use of our site, and gather broad
demographic information for aggregate use, We may from time-to-time
aggregate our users' system information and share that with
partners (whom are under confidentiality obligations), but
in no case is an individual's specific system configuration
revealed to third parties. We track visits through our site
to enable us to analyze aggregate information to help us understand
our customer's and prospects paths through our site and pages
Website: Live Help (Chat feature)
Our website features an optional live chat feature to allow customers to get sales support and ordering help during business hours. The chat identifies the computer's IP address and tracks session information. If you do not wish to utilize this feature, do not click on the Live Help button.
How We Notify You of Changes to Our Policy
we will post those changes on our website so customers are
always aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it. If at
any point we decide to use personally identifiable information
in a manner different from that stated at the time it was
collected, we will notify customers by way of an email. Customers
will have a choice as to whether or not we use their information
in this different manner. We will use information in accordance